Shipping Policy

At Test Equipment Bay, we supply new and pre-owned electronic test and measurement equipment to customers in the United States and internationally. Our shipping arrangements depend on the equipment's size, weight, value, destination, packaging requirements, insurance requirements, and selected delivery service.

1. Order Processing and Dispatch

Most orders are dispatched within 1–5 business days after order confirmation. Larger, heavier, oversized, or specially handled products may require additional preparation and will be dispatched within a maximum of 10 business days, subject to circumstances beyond our reasonable control.

These timeframes refer to processing and dispatch, not delivery. Actual delivery times depend on the selected carrier, shipping service, destination, customs clearance, and other factors outside our control.

If an unexpected delay materially affects your order, we will communicate relevant updates when available.

2. Shipping Rates and Charges

Shipping rates depend on the product, order value where applicable, shipment weight and dimensions, destination, delivery speed, insurance requirements, and any carrier surcharges.

For most products, available shipping options and applicable charges are displayed during checkout. However, certain high-value, heavy, oversized, hazardous, or specially handled items may require a customized shipping quote.

Additional charges may apply for:

• Expedited or priority shipping

• Freight shipments and special handling

• Oversized or overweight packages

• Hazardous materials or carrier-imposed surcharges

• Additional insurance or special packaging

• Other delivery services requested by the customer

If a customized quote is required, please contact us before placing your order so that we can confirm the applicable shipping arrangements and charges.

Please review the available shipping options and charges before completing your purchase.

3. Shipping Insurance

High-value test equipment may require additional shipping insurance. Insurance availability, limits, and charges depend on the carrier, shipment value, destination, and selected service.

Where a customer requests shipment using their own carrier account, the customer must ensure that appropriate insurance is arranged for the shipment's full purchase value or the maximum value permitted by the carrier, whichever is lower.

Customers using their own shipping account must provide the relevant carrier account details, complete shipping address, recipient telephone number, and any other information required to arrange shipment.

Please contact us before ordering if you have specific insurance requirements or need a customized shipping arrangement.

4. Domestic Shipping

Domestic shipping options and rates are generally displayed at checkout for eligible products and destinations.

Some shipments may require a customized quote because of their size, weight, value, insurance requirements, or handling needs. In such cases, contact us before completing your purchase.

Carrier delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly agreed to in writing.

5. International Shipping

International shipping is available for eligible products and destinations. Certain products may not be available for international shipment, while others may require additional charges or customized arrangements.

International customers must provide any applicable VAT, tax, customs identification, or other documentation required for shipment and customs clearance.

For international shipments requiring a customized arrangement, we can provide shipment dimensions and weight to help coordinate the carrier service. Customers may arrange their own carrier, provide the required shipping label and commercial invoice, or coordinate a carrier pickup with us, subject to prior approval.

International shipments arranged through Test Equipment Bay must be paid for in advance by wire transfer. Please contact us for payment instructions and confirmation of shipping arrangements.

Unless otherwise agreed in writing or required by applicable law, customers are responsible for import duties, taxes, customs charges, brokerage fees, and other destination-specific charges.

Please contact us before ordering if you are unsure whether a product can be shipped to your country.

6. Shipment Tracking and Delivery

Tracking information will be provided when available through the selected carrier or shipping service.

Delivery estimates may be affected by carrier delays, weather, customs inspections, incorrect or incomplete delivery information, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact details.

7. Inspection of Shipments, Damage, or Loss

Please inspect your shipment promptly upon delivery and retain the original packaging until the equipment has been checked.

If your shipment arrives visibly damaged, appears to have been mishandled, or is missing, please:

1. Notify the carrier promptly and follow its claim-reporting procedures.

2. Contact Test Equipment Bay in writing within 3 calendar days of delivery to report damage or loss.

3. Include your order details, a description of the issue, photographs of the packaging and equipment where applicable, and any carrier claim reference.

Prompt notification is important because carriers may impose strict reporting deadlines. Contacting Test Equipment Bay does not replace any notification or claim that must be submitted directly to the carrier.

If your shipment has not arrived within the expected timeframe, please contact us so that we can help determine the appropriate next steps.

8. Shipping Risk and Carrier Claims

Unless otherwise agreed in writing or required by applicable law, shipments are arranged under the applicable carrier and shipping terms. Where a shipment is sent under FOB origin terms, risk of loss may transfer when the goods are delivered to the carrier, subject to the agreed terms and applicable law.

Customers may be required to file freight claims directly with the carrier where the applicable shipping terms place that responsibility on them. We will provide reasonable shipment information available to us to assist with an inquiry.

Nothing in this policy excludes any rights or remedies that cannot lawfully be excluded.

9. Returns and Return Shipping

All returns require prior authorization and a return merchandise authorization (RMA) number. Please do not send equipment back without first contacting us.

Customers are generally responsible for arranging and paying return shipping, including appropriate packaging, insurance, and carrier charges. Return shipments must be sent freight prepaid and insured as appropriate for the equipment's value.

If Test Equipment Bay determines that a unit is faulty through no fault of the purchaser, we may, at our discretion, reimburse reasonable return shipping costs. Such reimbursement is not automatic and must be approved by Test Equipment Bay.

For full details of return eligibility, restocking fees, warranty coverage, and refunds, please review our Refunds, Returns & Warranty Policy.

10. Contact Us

For shipping quotes, insurance requirements, international shipments, tracking questions, or special shipping arrangements, please contact:

Test Equipment Bay
Email: sales@testequipmentbay.com
Phone: +1 (760) 473-1732

Please include your order number or the product details in your message so that we can assist you efficiently.